HERA

PUSCA FAQS

Absolutely, PUSCA is a US brand established in MONTANA.

PUSCA Jewellery, established in 2012, is an AMERICAN brand crafted to fulfill the need for fashionable, adaptable jewellery without a high price tag.

The brand specializes in crafting or sourcing elegant pieces, with a focus on minimalistic beauty.

PUSCA is known for its attractive Gold vermeil and sterling silver jewellery.

Our customer care team is ready to help you with any questions
that you may have.

We operate during Mondays to Saturdays within the standard business hours of 9h30 am to 5 pm.

INSTGRAM OFFICIAL AGENT.

We are looking forward to talking to you on IG.

Our INSTGRAM OFFICIAL AGENT is @puscajewels and we are available to take your inquiry on Monday
to Friday at 9H30 am to 4h30 pm.

OUR DIRECT PROFESSIONAL EMAIL: contact@puscajewels.com and puscajewels@gmail.com.

DIRECT Website contact us page.

You can find our contact form and other contact information on our contact us
page.

Absolutely. We prioritize the security of our customers' data. Our website uses Secure Socket Layer (SSL) encryption to ensure that your personal and payment information is kept safe and private. This means that any information you input during the checkout process is encrypted before being transmitted over the internet. Additionally, we never store your credit card details on our servers. For more information about how we protect your data, please refer to our Privacy Policy.

ORDERS

We process orders every working day and aim to have your order on its way within 48 hours of you placing your order.

Local delivery is typically two to 4 business days. Interstate 3 to 6 business days.

Domestic Express shipping will take approximately 1 to 3 days. Rural Australia may take a few days longer. International express shipping can take 3 to 14 days.

Once your order is shipped, we will send you a confirmation of shipping, and a tracking number to track your order.

Upon shipment, a confirmation email containing a tracking link will be sent. Monitoring your order's progress is also possible by logging into your account.

We process orders quickly to ensure timely delivery, but contact us we’ll do our best to accommodate changes.

No, Account not required, yet establishment facilitates access to prior orders, storage of shipping information, and monitoring of ongoing deliveries.

We’re here to help. Reach out to us at our IG @puscajewels

(OR)

contact@puscajewels.com and puscajewels@gmail.com. with your order number and a photo of the item, and we’ll resolve it promptly.

Input your code during checkout in the designated 'Gift card or discount code' field. Only one promo code per order is permissible.

Each piece is packaged in our signature wrapping, great for gifting. Consider adding a personalized note at checkout for a special touch.

SHIPPING

We offer standard and express shipping. Delivery times and costs are calculated at checkout based on your location.

Yes. We ship worldwide with a few exceptions. Duties and taxes may apply and are the responsibility of the recipient. good to be as thorough as possible in responses as that has a tendency to improve trust overall.

We accept returns within 30 days of delivery. Items must be unworn and in their original packaging to be eligible for a refund.

Standard shipping typically takes 3–7 business days. Express shipping is available for faster delivery.

We’re here to help. Reach out to us at our IG @puscajewels

(OR)

contact@puscajewels.com and puscajewels@gmail.com. with your order number and a photo of the item, and we’ll resolve it promptly.

Each piece is packaged in our signature wrapping, great for gifting. Consider adding a personalized note at checkout for a special touch.

Original shipping fees are non-refundable unless the return is due to an error on our part.

Products

Our jewelry is crafted from 925 sterling silver and recycled bronze double-plated with 18k and 24k gold plated. Each design is hand-finished for longevity and comfort.

Our pieces are crafted using high-quality gold plating and vermeil for a luminous finish. We do not currently offer solid gold designs.

With proper care, your pieces will maintain their beauty. Gold plating naturally wears over time, while sterling silver may develop a soft patina.

Avoid chemicals, and abrasives. Clean gently with a soft cloth and store each piece in its pouch or box when not in use.

Currently, we do not offer resizing, but we do provide professional cleaning and minor repair services. Contact our team for details.

ABOUT PUSCA

PUSCA is a proudly American jewelry brand based in Los Angeles, CA, established in 2012.

We create fashionable, versatile, and timeless jewelry without the high
price tag, specializing in minimalist gold vermeil and sterling silver
designs that reflect understated elegance.

Instagram Official Agent: @puscajewels (Mon–Fri, 9:30 AM – 4:30 PM)
Email: contact@puscajewels.com

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