FAQs

Is PUSCA an American brand?
Yes. PUSCA is a proudly American jewelry brand based in Montana, established in 2012.
We create fashionable, versatile, and timeless jewelry without the high price tag, specializing in minimalist gold vermeil and sterling silver designs that reflect understated elegance.

What is the best way to contact PUSCA?
Our Customer Care Team is available Monday to Saturday, 9:30 AM – 5:00 PM (MST).
You can reach us via:

  • Instagram Official Agent: @puscajewels (Mon–Fri, 9:30 AM – 4:30 PM)
  • Email: contact@puscajewels.com | puscajewels@gmail.com
  • Website Contact Page: Use our form for direct inquiries.

Is my personal and payment information secure?
Absolutely. PUSCA uses SSL encryption to protect all personal and payment data.

  • Your information is encrypted during checkout and never stored on our servers.
  • For more details, see our Privacy Policy.

ORDERS

How long does it take to receive my order?

  • Orders are processed within 48 hours.
  • Delivery time:
    • Local: 2–4 business days
    • Interstate: 3–6 business days
    • Domestic Express: 1–3 business days (rural may take longer)
    • International Express: 3–14 business days

How can I track my order?
Once your order ships, we’ll email you a tracking number.
You can also track your order by logging into your PUSCA account.

Can I change or cancel my order after placing it?
We process orders quickly for timely delivery. Contact us immediately, and we’ll do our best to assist.

Do I need an account to place an order?
No account is required. However, creating an account allows you to:

  • View past orders
  • Save shipping details
  • Track active orders easily

What should I do if I receive the wrong item?
Contact us immediately via Instagram or email with:

  1. Your order number
  2. A photo of the received item
    We’ll resolve the issue promptly.

How do I apply a promo code?
Enter your code in the “Gift card or discount code” field at checkout.

  • Only one promo code per order is allowed.

SHIPPING

What shipping options are available?
We offer Standard and Express Shipping, calculated at checkout based on your location.

Do you ship internationally?
Yes, PUSCA ships worldwide with a few exceptions.

  • Customs duties and taxes may apply and are the responsibility of the recipient.

How long will it take to receive my order?

  • Standard: 3–7 business days
  • Express: 1–3 business days
  • International: 3–14 business days, depending on customs clearance

What is your return policy?
We accept returns within 30 days of delivery for unworn items in their original packaging.

How do I start a return or exchange?
Simply contact our Customer Care Team to initiate your return or exchange.

Are shipping fees refundable?
Original shipping fees are non-refundable, unless the return is due to our error.

How much does shipping cost?
Shipping fees are calculated at checkout based on your location and order size.

PRODUCTS

What materials are PUSCA pieces made from?

  • 925 Sterling Silver
  • Recycled bronze double-plated with 18k or 24k gold
  • Each piece is hand-finished for durability and comfort

Are your gold pieces solid gold?
No, our pieces are high-quality gold-plated or vermeil, designed for beauty and longevity.

Will my jewelry tarnish?
With proper care, your jewelry will maintain its shine.

  • Gold plating may naturally fade over time
  • Sterling silver may develop a soft patina, which can be polished

How do I care for gold-plated jewelry?

  • Avoid water, chemicals, and abrasives
  • Clean gently with a soft cloth
  • Store in its pouch or box when not in use

Do you offer resizing or repairs?

  • Resizing: Not available at this time
  • Cleaning & Minor Repairs: Yes, contact our team for assistance

Where are PUSCA products manufactured?
Our jewelry is crafted both locally and internationally,